I am an independent crowdfunding adviser. When I started my business to inform, advise and support people and organisations using crowdfunding I found a lot of valuable transferrable knowledge and techniques from charity and compassionate/social cause fundraising. Three years on I had anticipated that I would have worked by now with a charity or two, but it hasn’t panned out that way. I had a few ideas why, and I was also very curious about what I might learn at Fundraising Live 2018, a conference primarily for charity and nfp fundraisers organised by Civil Society Media.
Finding it tough
It was apparent from on-stage speakers and anecdotes at networking breaks that many charities found 2017 to be challenging. 10 years of economic austerity, Brexit concerns and prices rising faster than incomes have reduced the UK public’s willingness (or is it simply ability?) to support charities and compassionate causes to the extent they had in previous years. There are several outcomes from this.
One is that it is a natural response to avoid risk and focus on areas of proven abilities and previous success. It encourages people to play it safe within a comfort zone.
A second one is to find some other external scapegoats, and crowdfunding is a candidate. Several charities and the fundraisers within them are aware that crowdfunding has become more widely established as a direct means for people to donate to help other people (or dogs, donkeys, whatever) without using an intermediary charity or other organisation, and have suggested that it is cannibalising their income streams. I will return to this theme.
So what is crowdfunding?
It’s nothing new. Church collection plates are a form of crowdfunding. Nelson’s Column in Trafalgar Square was paid for by public donations – crowdfunding. What is new is that it’s 10 years since Apple launched the iPhone, heralding an era of mobile, mass connectivity that many visionary entrepreneurs have taken advantage of to disrupt traditional ways of doing business in many sectors.
It is online crowdfunding that is new, and it has become a recognised means for anyone to launch a new product, fund an arts project, launch or expand a business, or raise money for compassionate causes. It enables anyone to try and make a difference to their own lives or to others’ without having to rely on the previous gatekeepers who controlled access to being heard about – the media, and access to money – such as the banks, grant providers, government startup loans, high net worth individuals and venture capitalists. It is thus often described as having democratised access to financial resources, it’s no longer only about who you know.
The usual process is for people or organisations to create a crowdfunding project, with a written sales pitch and usually an encouraging video, hosted on a crowdfunding platform (a website) that is an online marketplace that handles all the transactions. The platforms bring together people who seek money with people who are looking for causes, projects or new businesses to support, in a trusted environment.
A very important aspect is to recognise that successful projects have access to a crowd of people to drive to their project on a crowdfunding platform. This can be achieved by various means, such as traditional press releases, publicity stunts and other types of events to achieve media coverage, though the make-or-break is usually successful use of digital marketing and social media. And when I use the word ‘drive’ that’s exactly what I mean: co-ordinated, continuous and persistent efforts through a variety of communication channels that encourage, cajole and hustle busy people with many other priorities to visit your crowdfunding project.
Are charities equipped to exploit crowdfunding opportunities?
Forgive me if you operate at or for a charity that doesn’t fit what I’m going to say, but I do have to speak in general terms.
My own experience is that small charities rely on part-time and volunteer staff, who are often using dated IT equipment. Amanda Bringans, director of fundraising at the British Heart Foundation, mentioned at Fundraising Live 2018 the importance of keeping such volunteers enthused so they keep turning up. To me, this means it could be risky to ask them to leave the comfort zone of what they know how to do and set themselves on a learning curve to master new skills and techniques. Whilst I already believed this applied to smaller charities, I learned at #fundraisinglive that this can equally apply to some larger ones as well.
Nina Saffuri, director of fundraising at War Child, also said that research had found 50%-60% of UK charities do not have an IT training budget. Where there is one, who’s going to spend it on part-time and volunteer staff who may then take their newly acquired skills elsewhere?
A situation exists where there is a low level of expectation in part-time volunteer staff, a low level of investment in them, and thus a continued low level of delivery. It’s a conspiracy of under-achievement which leaves many charities and other fundraisers for compassionate causes unable to take advantage of the growing acceptance of online crowdfunding, or even test it.
The implications of low-level IT skills will go further and impede the take up of using machine learning and the application of artificial intelligence.
Is crowdfunding really cannibalising traditional fundraising?
Charles Wells, CMO of JustGiving, presented the results of some personal research he had undertaken. Yes, it was true that crowdfunding initiatives can be up and running in response to a disaster faster than established charities. This does not surprise me. Any well-meaning individual can launch a crowdfunding project, whereas any organised charity or similar organisation has a set or procedures that require authorisation to be sought, considered and given. It becomes a slower B2B process that has to consider several people’s input before proceeding, or not.
However, Charles also found that crowdfunding draws in new people to support a charity or cause. “Crowdfunding can teach the joy of generosity,” he said. Beyond their initial donation, new donors can of course be followed up, bedded in more closely, and converted to a regular supporter, perhaps in more ways than simply giving money.
So there is evidence that greater use of crowdfunding would be beneficial.
How to go forward
Crowdfunding platforms and crowdfunding advisers, like me, recognise the dilemma facing many charities over staff availability and social media and IT skill levels for driving a crowdfunding campaign . There is plenty of free advice available, with case studies, best practice guides, online webinars, and introductions to like-minded people who have “cracked” crowdfunding. The crowdfunding platforms JustGiving and Hubbub particularly stand out in this respect, though others are also very helpful including Spacehive at a local community level.
After Fundraising Live 2018 I raised the issue of possible low IT skills through Twitter. It was spotted by the crowdfunding platform CrowdPatch who said they were aware of this as a possible concern, and they offer social media and digital marketing training courses.
I spotted in a Google Alert that Crowdfund360 and Chuffed.org have teamed up to provide an 8 week, one morning a week course in London during April and May for charity and compassionate cause fundraisers on how to use crowdfunding successfully. I tweeted about this, and they were contacted by people in the north of England asking for a course to be held in Greater Manchester, which they were considering if they found there was adequate demand.
If you don’t already use social media much or at all, are you beginning to see how it informs, connects and opens new opportunities, sometimes quite far afield?
Crowdfunding is far from being the foe of charity fundraisers, though in many cases it’s going to take some internal investment and perhaps a change of mindset before it can be a friend. Crowdfunding can reach new donors and respond faster to events. There are many providers of free advice and low-cost training on how to use it successfully, and a number of potential ad hoc campaign managers to create an overall framework and keep a crowdfunding project on track. What are you waiting for?