SME growth Archives - Page 2 of 3

A Guide to Equity Crowdfunding for Startup and Small Businesses Entrepreneurs

Posted on June 29, 2021June 30, 2021 by Clive Reffell

This is an article first published by Enterprise Nation in their ‘Learn Something’ series: https://www.enterprisenation.com/learn-something/guide-to-equity-crowdfunding/. There is an earlier article on rewards-based crowdfunding.

Enterprise Nation members – or any startup or small business owner – hardly need to be reminded that starting a business is risky. One of the benefits of equity crowdfunding is it’s a risk that many small investors are prepared to share and contribute towards, and sometimes for other reasons than seeking a financial return on their investment. I have experience of hundreds of pitches from startup founders who wanted backers to either order their new product or buy a stake in their business. It gives me valuable insight to share with anyone who wants to explore using crowdfunding, and this guide to equity crowdfunding for startup entrepreneurs answers several common questions.

Benefits of equity crowdfunding for entrepreneurs

Startup businesses are turning more and more to a range of alternative finance options for early stage investment. Equity crowdfunding platforms are website marketplaces that bring together businesses that want investors, and people looking to invest modest amounts in ways that provide better returns than the negligible high street interest rates. As well as raising money there are several other benefits for entrepreneurs.

It can be good marketing, it gets a business noticed.
Successful backing provides “proof of concept,” helping a business to then get further investment from other sources.
Feedback from “going public” with ideas and aims helps to refine plans and targets.
It’s a virtuous circle in which customers can become investors and investors can become customers – sometimes very valuable ones.
It encourages investors to become brand advocates, climbing “the loyalty ladder” to give the businesses positive word-of-mouth support
It is a public event, establishing a confirmed value that early stage investors clearly agree with.
Investors may choose to back a business where they identify more with its social, ecological or environmental aims than its financial prospects: for many such people the prime reward is the buzz of helping an enterprise they admire to get off the ground.
One of the benefits of equity crowdfunding equity is that it is not a loan, the money is not repayable. Though there is a degree of responsibility to shareholders, and legal obligations.

Why don’t more new businesses use equity crowdfunding?

Crowdfunding isn’t easy. When you look at crowdfunding projects hosted on the various platforms they are like icebergs, which show 10% above the waterline. Below the water is a massive amount of unseen work. I have identified seven key elements of crowdfunding projects, and they all have to be executed well to have a real chance of success. Here are three fundamental ones:

Build a crowd of potential backers, which may have to start months before a crowdfunding project actually goes live on a crowdfunding platform. This requires marketing that includes any amount of activities, techniques, social media and other communication channels.
At least 30% of the financial target should appear in a project within the very first few days of going public, and it requires personal pre-selling by the project leader. It could be an angel investor or a VC. Money arriving quickly creates momentum, and gives confidence to potential backers who may otherwise sit on the fence. Platforms are unlikely to let a crowdfunding project go to a public phase if it has not achieved this level of pre-backing at a private pre-selling stage.
It vital to communicate a clear vision of what the money will be used for, how it will advance the company’s development, how that progress will be measured, and any intentions to run subsequent rounds of fundraising.

There is also a quality bar set by crowdfunding platforms. They only earn from successful projects, so they don’t want to waste time on weak ones. A business owner might get knocked back several times to improve any part of their project.

The time these matters can take means that turning to crowdfunding only as a last resort, perhaps after exhausting every other option, can make it impossible. Think months ahead so you do not have to rush and take shortcuts, because a business that fails to reach its financial target will receive nothing.

How long does equity crowdfunding take?

After preparation to complete the seven key elements to a good standard, the equity crowdfunding platforms generally agree on around allowing three months, starting with a “Hidden phase” as shown in this chart created by the Nordic platform Invesdor. The “Public phase” usually runs for four to six weeks. It’s hard for fundraisers to maintain the required intensity level for longer.

What do investors look for?

Think of crowds of investors as hunting in packs to uncover signs of weakness that will cause them to make their investments elsewhere. Any number of potential backers can ask detailed questions through the crowdfunding platform. One of their benefits of equity crowdfunding is that the answers will be made visible for all potential backers to see and maybe comment on further. Questions will include items such as these:

what the money raised is going to be spent on and how far it will advance the business’s development
evidence of a true market opportunity
financial statements and projections
timetabled KPIs to monitor progress
intellectual property, or some other hard-to-copy factor of exclusivity
existing or potential competitors
the management team’s abilities and experience
strengths and weaknesses of supply and distribution chains
the impact of any known forthcoming legislation
current and future customer interest/sales prospects
eventual exit strategy

All the information – not just most of it – has to be prepared in advance and made ready for swift replies. Larger investors may request personal calls or meetings – project leaders have to make sure their schedule allows time for this. Questions can come in at any time of any day. It’s full-on 24/7, don’t go on holiday!

Potential investors also look for very advantageous tax benefits offered by HMRC. UK income tax payers who invest in businesses registered under EIS (Enterprise Investment Scheme) and SEIS (Seed Enterprise Investment Schemes) are able to claim a refund of up to 50% of their initial investment through tax relief. If a business later fails, investors can claim a further refund. When a business succeeds, investors can shelter returns from Capital Gains Tax. There are also very early stage SEIS benefits for company directors. They really are worth checking out. Further information is readily available from a number of equity crowdfunding platforms including Seedrs, Crowdcube and Crowd For Angels.

How much does equity crowdfunding cost?

In the Preparation and Hidden phases of equity crowdfunding (see earlier image), there are costs for preparing documents, maybe intellectual property fees, a video and image library, and a budget needed for crowd-building and marketing activity in the build up to and then during the public crowdfunding.

If a startup business considers offering its suppliers payment with equity, they need to keep in mind that shares acquired this way are void of EIS and SEIS tax benefits, so will be of less value.

On completion, crowdfunding platforms all charge commission on successful projects, plus sometimes a completion fee, and there will be transaction fees for handling the investors’ payments. Build these costs in to the fundraising target. Allow for 10% of the total raised to begin with, and check with each platform how much you can bring this down by, and what else they can provide.

How much to ask investors for

Do not expect or attempt to raise all the money you need to fully grow the business in one round of funding. Plan it in stages. As a business grows it commands a higher company valuation, meaning startups are able to raise money in subsequent rounds based on higher share prices.

Road builder MacRebur recently ran its third round of equity crowdfunding. In Round 1 its share price was £7. In Round 2 it was £17 and this time each share was valued at £21, marking the company’s growth.

The Cheeky Panda, a brand of bamboo-based tissues I talked about in the reward-based crowdfunding article, valued shares in its first round of equity crowdfunding at £4.26. It offered 10% of the business for £50,000 in 2017, and when they hit target it represented a public statement that “the market” believed the business was worth £500,000. Then they raised further investments from an angel investor, and institutional backers came in later on. In their second round of equity crowdfunding each share was £18.25, and it was £36 in round three in 2020. Their fourth round in June 2021 saw its shares priced at £50. This is likely to be the final round of equity crowdfunding before an IPO when they have grown revenue to over £50m a year, which could be in 2022 or ’23.

What support does a crowdfunding advisor provide?

An experienced crowdfunding advisor knows the standards required by the crowdfunding platforms, and can save a business owner time and money by avoiding a series of knockbacks to improve a project. They can also negotiate with the platforms to gain added marketing support and other “extras.”

When a crowdfunding project team looks for professional support, there are many marketing, PR and video production companies that have added ‘’crowdfunding’ to their list of capabilities and services. My own experience of some of them has shown patchy competence, with little unerstanding of how to unlocjk the benefits of equity crowdfunding. Do the ones you might choose really understand the dynamics and nuances of crowdfunding projects? A specialist crowdfunding advisor will be able to tell, and can also fulfil a Campaign Coordinator role to steer the entire process.

A crowdfunding project has a start date, an end date, and takes a lot of work. If the financial target is not achieved it’s all for nothing. Though success can make dreams come true and transform lives forever. Follow me on Twitter for frequent examples of crowdfunding projects, and please get in touch when you want to discuss your own crowdfunding project.

How to use reward-based crowdfunding for more than raising business finance

Posted on April 29, 2021June 29, 2021 by Clive Reffell

Reward based crowdfunding does more than raise money

In five years as a strategic crowdfunding adviser, I have seen and heard hundreds of pitches from start-ups that wanted backers to either order their new product or take a stake in their business. It’s given me valuable insights to share with anyone considering using equity or reward based crowdfunding for business purposes. This is an article first published by Enterprise Nation in their ‘Learn Something’ series: https://www.enterprisenation.com/learn-something/how-to-use-crowdfunding/

The simplest form of crowdfunding asks us to make online donations through platforms such as GoFundMe or JustGiving to a worthy cause, or to someone who needs help to get through a personal difficulty. Despite the number of small businesses pleading for help recently to tackle Covid-related problems, this form of crowdfunding is not particularly viable for a start-up business.

In this article I focus on reward-based crowdfunding. Among many other benefits, reward-based crowdfunding can provide proof of concept and generate pre-paid orders for goods that may not yet even exist. A follow-up article will cover equity crowdfunding, in which private companies raise funding through offering investors an opportunity to become part-owners in the business.

Reward-based crowdfunding

This is the sort of crowdfunding that runs on Kickstarter and Indiegogo (US platforms that operate internationally), and the UK’s Crowdfunder platform, for example. Kickstarter alone has hosted over half a million projects. Just 38% of them were successful, raising over $5.1bn. Over half (54%) of the successful projects raised between $1,000 and $10,000. The overall average amount raised is $2,580.

It may not sound enough to launch a business, and although results can’t be taken for granted, a professional approach can significantly outperform these average figures. It’s not luck that divides the winners from the losers, it is hard work and careful planning. For anyone prepared to do that, it can be truly life changing.

De-risking the first production run

Project owners create content that compellingly displays and explains the benefits of their new product(s). This information is hosted on reward-based crowdfunding platforms, which also process pre-payment from people who place orders for the item(s). They understand they are not ordering something from Amazon or eBay that will be delivered quickly.

Under a commonly used ‘all-or-nothing’ model, the value of pre-orders needs to reach a minimum financial target, by a set date, before there is an obligation to deliver anything. Given the costs of an initial production run and the volume of goods that would be produced, project owners can set a price per unit and calculate a breakeven point.

If the target is reached, the crowdfunding platform advances the pre-payments and production goes ahead. If the target is not reached the money is returned, and the project owner can return to the drawing board. This real-life research programme saves anyone from being left with production cost debts and a stock of unwanted items.

Projects sometimes fail to hit their target because the marketing effort was inadequate. Perhaps the project owner just didn’t tell a big enough crowd of the right sort of people. The marketing has to be as professional as financial plans and projections.

In a scenario where finished products do already exist, it is also possible to use rewards-based crowdfunding without setting a minimum target. This is the ‘keep-it-all’ model, and all orders must be shipped, regardless of the total number. This model applies to most of the projects on the Indiegogo platform, and that is the major difference between Kickstarter and Indiegogo.

Added benefits beyond raising money

Crowdfunding can test demand and build a customer pipeline

I met a textile designer/market stallholder at Greenwich Market who makes and sells her own clothing range. Niki Pearson was crowdfunding to raise the money to buy fabrics and anything else needed for her next collection of hand-illustrated, ethically made scarves and accessories.

The rewards for people who backed her project were priority delivery and product discounts. The crowdfunding was both covering some production costs and lining up some confirmed orders.

If Niki hadn’t gained enough support, she would have been able to create some different designs and try again.

Corporate crowdfunding

Even international corporations use reward-based crowdfunding. Coca-Cola used it to distribute a limited amount of mineral water from Switzerland direct to consumers. This meant it had buyers’ contact details and could ask them for product feedback. It used crowdfunding as a product research exercise.

Crowdfunding to verify ‘proof of concept’

Have you seen a recent TV commercial for People’s Energy? It is a relatively new renewable energy supplier, with a stated aim to return 75% of profits to its customers. This could disrupt the energy supply market, though a business model like this hasn’t been attempted before. Who would invest long-term in a business dedicated to giving away 75% of its profits?

In 2017, People’s Energy raised almost £500,000 through a reward-based crowdfunding project. Over 2,000 backers donated the money to help the business meet early set-up costs. It was repaid in 2018, and those early supporters will enjoy discounted energy bills for as long as they remain a customer.

The crowdfunding success provided ’social evidence’ that People’s Energy was based on credible principles, and helped to impress institutional investors. The number of customers before the TV advertising campaign had grown to over 40,000.

Reward-based crowdfunding can generate impact investment

In a recent UK project on Kickstarter, with a £13,000 minimum target, a surfer/marine activist/clothing entrepreneur was offering t-shirts made with seaweed fibre to both highlight his original clothing range and to promote action against ocean pollution. It taught me that an acre of underwater seaweed can absorb 20 times more CO2 than an acre of forest. Good crowdfunding is good marketing.

Crowdfunding to validate a product innovation

In 2016, a reward-based crowdfunding project on Crowdfunder tested demand for toilet tissue made from bamboo rather than paper. Bamboo grows very fast, with three crops a year. Massive volumes in China are simply left to rot, making it a very sustainable product. It is also naturally stronger, softer and more hygienic than paper tissue.

After exceeding an initial target of £10,000 of orders, and based on positive user feedback, the founders of this startup had the confidence to order more supplies and it quickly became a top seller on Amazon.

The Cheeky Panda’s products are now available in major supermarkets; it has beaten global, market-leading brands to win international awards; and in June 2020 it broke its £10m monthly sales barrier. The Cheeky Panda has also run three rounds of equity crowdfunding, which is the topic of my next article.

My role as a strategic crowdfunding advisor

If you’ve been using the hyperlinks in the article you’ll have seen what a number of crowdfunding projects looked like online. Many crowdfunding users fail to realise they are seeing just the tip of an iceberg, and that so much preparation work is invisible below the water line.

For regular examples of other crowdfunding projects you can follow me on Twitter, and for insights in to successful crowdfunding techniques there are further articles on my website. When you’re ready, please get in touch to discuss your own project: [email protected].

How to Run Successful Equity Crowdfunding

Posted on February 27, 2021June 30, 2021 by Clive Reffell

Expert Insights to Successful Equity Crowdfunding

I had the privilege of putting questions to a number of international experts in an event organised by Crowdsourcing Week about what goes in to a successful equity crowdfounding round. This article sums up their key insights. If you want to discuss any plans of your own, I’m an independent crowdfunding advisor, which means I have no ties to any particular crowdfunding platform beyond my own personal investments. Send an email to [email protected].

Raising capital through equity crowdfunding

Andrew Zhang of Republic, a U.S. equity crowdfunding platform, ran through the essential structure of a money-for-equity campaign.

They have certainly hosted enough projects to have built up a wealth of insight and experience. Republic has enabled over 150 companies to raise a total of $45 million. Last year the average raise was $500,000. Most of the investors were non-accredited, and the raises were capped at a top limit of $1,070,000 by SEC regulations. Top Insights to Successful Equity Crowdfunding

Successful equity crowdfunding can run alongside other funding mechanisms that between them can bring in a maximum of $5m.

There is a strict vetting process to ensure that only the best opportunities are put to Republic’s database of investors: under 1% of all applicants end up launching a campaign.

However, keeping to the theme that equity crowdfunding has democratized the process of funding a startup business, 40% of project leaders have been women, and 20% have been Black or Latinx.

Funding generally comes from four sources: friends and family; people who know the business – customers, suppliers, other stakeholders; Republic’s network of investors; new supporters brought in by marketing activities.

The usual timeline is for a three to four month campaign from going live online to issuing shares to new shareholders. Though prior to this there are issues including arriving at a company valuation, preparing marketing materials, and pre-selling to reach c. 30% of the financial target. Pre-selling ensures the public stage of a successful equity crowdfunding campaign starts with a bang and not a whimper, and gives it dynamic momentum that attracts investors looking for a home for their money.

Lessons from 10 years of crowdfunding in Europe

Christin Friedrich, CEO of the Innovestment platform in Berlin, is also Chair of the European Crowdfunding Network.

Key lessons include the realization that at whatever stage of a company’s growth, in addition to raising money, successful crowdfunding involves, builds and strengthens communities. In an increasingly competitive environment this requires expert communication skills.

To be a successful equity crowdfunding project it should be clear what it is asking for; what the organisation raising the money hopes to achieve; and who will benefit. Any funder can go on to become a customer, an advocate, or a supplier. So keep communicating after the crowdfunding closes, share news about your progress through achieving milestones or report on KPIs.

As well as improved professionalisation of all aspects of the process, regulations are adapting to crowdfunding being a global practice. Funds need to flow freely to encourage cross-border financing, though authorities have to be aware of laundering. European harmonisation through the ECN will ease cross-border payments from outside the EU – which of course from 1 January 2021 includes the UK.

Retail investor access to VC deals

Equity crowdfunding is often described as having democratised access to investment funds for startup owners who do not mix in the same circles as high net worth individuals and VC managers. In the same way, equity crowdfunding has opened up opportunities for retail investors to invest in private companies, sometimes alongside institutional backers.

Jonathan Medved is CEO of Israel-based OurCrowd. As the country’s biggest VC investor, he said their links with crowdfunding are becoming more stretched and tenuous than before, though they still allow individuals to piggy-back on their VC investments. For a management fee and a 20% carry-over on profits, retail investors can enjoy the same pre-IPO terms as a VC. Half of OurCrowd’s investment deals are in Israeli businesses.

OurCrowd’s prospects are looking good. Their investor network includes 50,000 U.S. accredited investors. Jonathan is delighted the U.S. SEC (Securities Exchange Commission) is relaxing its stringent rules on who is allowed to invest, and how much they can invest, through crowdfunding projects. Professional qualifications can now replace former demarcations based on income or savings definitions. And smaller businesses will be able to raise more than the previous cap of $1,070,000.

Also, a recent normalisation of political and trade relationships between Israel and the United Arab Emirates has the potential to unleash a torrent of investment capital, perhaps as much as half a billion USD in the first 12 months.

Crowdfunding for Policy Makers

Author and management consultant Tim Wright, of TwinTangibles, closed the event with a session based on insights gained from co-authoring a recently published book “CROWDASSET, Crowdfunding for Policy Makers.” The book looked at crowdfunding from a variety of perspectives, given that policy makers can represent the interests of diverse stakeholders.

His visual device representing the core benefits of a crowdfunding campaign relates to core policy maker interests. In gaining a better understanding of what is of key concern to policy makers, crowdfunding project leaders can better ensure their campaign is fit to succeed.

Naturally, the key element of the whole exercise is that businesses want to grow. For that they need Finance, which in equity crowdfunding is achieved by selling part-ownership of the company. This aspect is overseen by financial regulators and authorities that ensure compliance with financial regulations. National tax regimes differ on how they treat the funding received, cross-border investing is scrutinised for possible money laundering, and the U.S. has an added complication of different rules that apply to accredited and non-accredited investors.

Some countries still bar equity crowdfunding in the interests of protecting unsophisticated investors from possible financial harm, including India.

Crowdfunding also provides Insight to company founders through receiving feedback from people on the nature and structure of the business, validation of the value put on the business, and feedback on the proposed products or services to be delivered. Business trading standards authorities, as an example, would be keen to know that any products offered by firms using crowdfunding meet statutory minimum requirements.

Good Communication is vital for successful equity crowdfunding. This covers the marketing activities, raising awareness and stimulating sales. Most countries have extensive regulations on what can and can’t be said about crowdfunding opportunities, which can differ from one to another. So a crowdfunding campaign can’t always be picked up from one country and then run again in another.

Networks relates to a business’s customers, suppliers, supporters (who may not always be customers), and social media followers. Trading and Advertising authorities would once again be involved here.

And finally, there are also the vested interests of the crowdfunding platforms themselves, who are often members of their own professional trade representation and lobbying group. Such groups include the UK Crowdfunding Association, European Crowdfunding Network, National Crowdfunding & Fintech Association (NCFA) in Canada, and Bundesverband Crowdfunding eV in Germany.

The breadth of interests and responsibilities of related policy makers is thus extremely wide.

Don’t forget, if you want to disucss your own thoughts or plans for an equity crowdfunding project feel free to email me in confidence, I’m an independent crowdfunding advisor: [email protected].

Crowdfunding Benefits More Than Just Startup Businesses

Posted on June 29, 2020July 2, 2020 by Clive Reffell

Various forms of crowdfunding enable startup businesses to inexpensively test market new products, and for private companies to trade equity in exchange for an investment from new shareholders. However, perhaps it’s my time spent sailing at Greenwich Yacht Club, as well as my work as an independent crowdfunding advisor, that recently drew my attention to two very well established businesses that are currently using crowdfunding to pursue a range of objectives.

Rewards Crowdfunding

Rancourt is a US family-owned and run business that has been making handmade moccasin-style shoes, popular with “yachties,” since 1967. They subsequently expanded their range to include boots, dress shoes and leather sneakers. Today, like many other businesses the world over, and despite its good reputation, Rancourt is suffering under Covid-19 lockdown restrictions.

Crowdfunding isn’t just for startup businesses

Through their own website, they have started offering shoes in a limited number of styles on a rewards crowdfunding basis at wholesale prices. They will collect orders to a threshold of around 150 pairs per style, then make shoes in batches of 300. This will ensure they don’t produce an over-supply of stock that will tie up their stretched cash resources and then simply gather dust.

There are several benefits to trying to generate business even if it will not make them much immediate profit.

It will keep their artisan workforce employed
It will generate business for their supply chain
It gives new customers an opportunity to experience their premium products at an advantageous price
The cash income will contribute to central overheads
They will avoid producing unwanted stock

In crowdfunding terms this is known as the “All or Nothing” model. A crowdfunding project can ask people to pre-order, while also setting a minimum total order figure. That figure will be calculated to cover the raw materials, ‘tooling up’ and all other costs of a first production run, plus delivery of the finished goods.

If the stated minimum target is reached, production goes ahead on a de-risked basis. If it isn’t reached, any pre-payments are returned to customers and the product creators can have a rethink without having incurred costs of producing unwanted goods, hiring storage space or servicing a debt.

In the UK, crowdfunding operates outside the Sale of Goods Act. Due to the time it could take to reach the minimum order total, and produce and deliver the goods, some of the earliest ‘purchasers’ may have to expect to wait longer than 28 days to receive their orders.

Equity Crowdfunding

The second sailing-related project I noticed is being run by a Swedish engineering company, GreenStar Marine International. They have been in business almost 20 years and make a range of inboard and outboard electric motors for all types of recreational boats.

They have no protected intellectual property in their motors, and now that sustainability and safeguarding waterways is a higher priority for many boat owners and users, GreenStar want to expand their silent-running and fume-free product range and dealer network faster than they would be able to through organic growth.

They are offering equity in the business to investors who will become shareholders, and thus share the risks and rewards of company ownership. Crowdfunding has democratised the business fundraising process, that was previously available mainly to people with access to “old boy networks” of VC investors or high net worth individuals.

At the time of writing GreenStar Marine International had raised 131% of their target with 69 days still to run.

With almost two decades’ experience of running their business, they are confident of a high rate of return for investors when they go ahead with an IPO planned for late 2021. Though capital is always at risk, and nothing can be guaranteed.

To learn more about Crowdfunding, registration is now open for free tickets to an all-day webinar on August 27 featuring a range of international speakers. The link gives further information.

In the meantime, feel free to contact me if you are considering crowdfunding to test a new product, to launch a new business or expand an existing one. I am an independent crowdfunding advisor, uninfluenced by formal ties to any specific crowdfunding platforms. Email me at [email protected].

Why Do Many Startups Still Fail After Reaching A Crowdfunding Target?

Posted on May 12, 2020May 12, 2020 by Clive Reffell

I have looked at this topic because I help small businesses and startups raise money through crowdfunding. There are plenty of times when an influx of investment allows them to scale up, which can often mean introducing new procedures and “control levers” to steer colleagues/employees, and maybe suppliers and customers, in new directions. It doesn’t always run smoothly.

Unfortunately for these plans, most people are naturally and inherently change resistant. It’s in our DNA to want to keep things around us they way they are. It’s a fundamental part of our defence mechanism as it helps us to spot anything out of the ordinary or unexpected that could be a threat. “Human beings are programmed to fear the unknown,” says a recruitment tv commercial for the Royal Marines.

Many change initiatives fail because they are decided by a management minority and then foisted on to the majority, employees or other stakeholders, who are suddenly supposed to adopt new ways of working that are unknown to them. Without adequate pre-selling or involvement in a process to bring them on-side from an early stage, a change initiative can be sunk by a majority of people simply sticking to doing what they previously did in the ways they previously did it.

This can even be the cause of friction between business founders if they didn’t all agree on the scaleup measures to begin with. In a business’s early days, it might all be about taking risks. As a business develops and goes through successive funding rounds, whether it’s money from a crowd or institutional investors, or even sales, the emphasis – and perhaps pressure from new shareholders – can change to “let’s not start to muck it up now that we’re nearly there.”

Perhaps high risk-taking mavericks that were the company’s early spearhead are still in the team, but may be less disposed to a more cautious approach – and the new people who will now help implement it. This is one example of how friction can develop, distracting effort away from building the business before it’s even standing on its own two feet.

This is what’s meant by “company culture eats strategy.” Company culture is an emotional element that binds colleagues together with shared expectations of each other, and it has to be tackled alongside procedural ones to initiate change. A startup team will have often developed a strong culture, meddling with it can be tricky.

For more on the topic, take a look at this article (which is nothing to do with me, I just liked the look of it from the ones I found in a Google search): Culture eats strategy for breakfast – The Management Centre. It also has a five point plan to initiate change successfully.

Tips on Making an Effective Crowdfunding Video

Posted on April 9, 2020April 9, 2020 by Clive Reffell

In my role as an independent crowdfunding adviser I’m often involved in matters to do with making videos as part of a pitch to investors, backers or donors. And where a client wants me to work on the basis of payment based on results of a successful project, it would be irresponsible of me not to ask for involvement with such a crucial aspect of a pitch. So I’ve built up a list of some tips that I thought I’d share.

Video production companies don’t have all the answers

The first tip is do not assume that a video production company knows what should be in your crowdfunding video. Some do, though not all of them. Even if they say they do, they might not.

This week the founder of a video production company asked to connect with me via LinkedIn. I confirmed with him he had worked making crowdfunding videos, and he sent me a link to one he had shot for an equity crowdfunding project.

Throughout the five minutes of the video I was waiting for the company founder to tell me why he was raising money, how much was needed, what it would be used for, the current company valuation, what the new value could be when the latest investment had been secured and the developments implemented, what their potential exit strategy might be, and a possible Return On Investment. None of it was ever mentioned. The video might encourage a few new customers to make a purchase, but there was nothing in it to convince anyone to invest in a share of the business.

It turned out that the video team had simply followed the client’s brief, didn’t offer any ideas on the content, and made their usual sort of company video in their usual sort of way.

How to start thinking about your crowdfunding video

Whether your project is to sell equity in your business or generate donations, maybe for rewards, there are common aspects of a good video. These tips from rewards platform Indiegogo are well worth a look, they’ve certainly had enough videos to look at to spot the common ingredients of what works: https://learn.indiegogo.com/making-your-video-great-campaign-video-creation-guide/. This link takes you to some tips gathered from four sources by the equity crowdfunding platform Seedrs: https://www.seedrs.com/academy/how-to-perfect-your-crowdfunding-video-pitch/

Also, spend time watching the videos of successful projects yourself to identify what they have in common, and to spot anything different that makes any of them stand out to you in a positive way.

Spontaneity or a well-rehearsed script?

As much as you should not rely on spontaneous inspiration of what to say, writing a tight script and saying it word-for-word can sometimes lose too much spontaneity and make you sound flat, unengaging and uninspiring. On the other hand, don’t employ a video company and only start thinking about what to say when they turn up, or you arrive at their studio.

I once saw a good video that had been expensive to make because the video team had been with the project leaders all day and they hadn’t been able to shoot the right content to put together an effective three minute film. At the end of the day, almost in exasperation, the three founders sat round a table to talk it through once again, and the camera stayed rolling. This footage is what was finally edited to produce a very naturally flowing video in which they said all the right things to convince enough backers.

So do some concentrated brain storming and throw some ideas around with people who know inside out what you’re doing with your business or new product idea, film yourselves on your smartphones to get comfortable with talking to camera, and reach a point where you pretty much know what’s going to be in your video. Then get a video team with a decent camera and sound equipment to film it and use a good editing suite to pull it together.

Prepare storyboards

Do you know about preparing storyboards? Storyboards will keep you on track while shooting and give the video team a good idea of the intended end result before they start doing anything.

Maybe share the storyboards with them at a pre-production meeting so they can think about how to stage and light some of the shots you want. It gives them an opportunity for technical input (rather than asking them for creative input) and thus plays to their strengths.

Overall, the more you do, the more the video team can just get on with it and it will be more affordable for you. It will make the process less open-ended, and you’ll be more certain they’ve shot the right content.

Get the most value from the video team

After shooting the main video content, record some other short pieces to use later while the crowdfunding is running, messages like: “Hey, we’ve reached 30% or 40%,” or “we’re half way there” or “we’ve reached the first £50,000 – thank you all so much. But there’s still a way to go. Please let your friends know about us…..”

Have these clips ready to use via your social media before they are actually needed, so anyone can just lift them down from the proverbial shelf.

Consider changing some clothes for these other mesages as they will go out at different times during your crowdfunding project.

Other crowdfunding video tips

There are more crowdsourced tips from various other people here: https://www.quora.com/What-are-the-most-important-points-to-remember-while-making-a-crowdfunding-pitch-video

Like anything else, perfect preparation prevents pathetic performance.

Maximising the Impact of B2B Social Media

Posted on August 25, 2019 by Clive Reffell

Responsibility for executing an organisation’s Marketing has changed drastically. Back when digital multi-channel television and colour photographs in newspapers were becoming the new normal, I was planning where and when international clients and household brand names should run their media advertising campaigns, and convincing their heads of marketing to sign off eight-figure annual budgets.

Today, just as importantly for the businesses involved, I handle social media accounts and write articles for B2B clients to post on their websites and elsewhere as part of a Content Marketing strategy. In terms I learned at school in GCSE Economics classes, Marketing for many organisations, particularly smaller ones, has transitioned from a capital intensive activity (needs a lot of money) to a more labour intensive one (less cash outlay, though needs more time spent on it). Whose time should it be?

Old School Marketing

Imagine standing at a podium in front of a large crowd of people, telling them things about your business. Some of them are your customers, some of them are people you’d like to be your customers, and some of them are people who could be asked for advice on whether they think you’re any good. You have the only microphone, you are standing on an elevated stage. You know where your audience is to face them, though you can’t see them very well through the stage lights.

This is how much of marketing communications used to be done – broadcasting. Whilst there is some element of audience interaction – you can hear if you make them laugh, or when they didn’t at a point you hoped they would – it is fundamentally a one-way experience to deliver a controlled, scripted message to an audience switched on to politely sit and ‘receive.’

To ensure the advertising and PR message(s) being put out were the correct ones, and that they were delivered professionally and effectively, you would have hired an advertising agency and a PR company. The messages would be relayed through media owners – the press, radio and tv companies – that controlled the gateways to reach their readers, listeners and viewers. Or you could use direct mail, or some leaflets delivered door-to-door.

Whatever a business chose to do, it was almost totally handled externally, and managed by an internal Marketing team or person. By far the majority of any organisations’ employees had nothing at all to do with it.

Today’s Reality

Now think about sitting at a table with a group of eight or ten people from that theatre audience, who have been selected to discuss your business and its ‘brand values’ – the reputational values and core skills you want your business to be associated with. You can all see each other on the same level, there are no microphones, no stage lights. The process of communicating is very different, and the biggest difference is now that you will have to spend a lot of time listening.

As you begin to talk there will be interruptions, of agreement and disagreement, it will be a true iterative process. The people round the table will start talking to each other, maybe some to defend you, others to pile on the pressure of what they think your business lacks or is failing to do (or say) properly, or even chip in with personal poor experiences. You will be debating, advocating, persuading and interacting. You might find it can be a bit like this when you’re networking at events.

Then add to the table a couple of your employees. The other people at the table are likely to make judgements based on what they say as much as what you say. Do they support or deviate from your own core messages; how enthusiastic are they; do they project a ‘united front’ of consistent values, knowledge and skills? Or maybe they sit there absent-mindedly gazing out of the window while ignoring the conversation, your customers, influencers and other stakeholders who are present.

This is more what Marketing has become in the interactive two-way street of social media, with direct and immediate person-to-person (C2C) contact without permission or approval required from gatekeepers, and with every person creating and delivering their own messages in their own style. It’s a powerful process that can easily use images and video clips. It’s also chaotic, noisy, cluttered and taking place 24/7. And it’s a process that at best you can hope to influence though never actually control. So wouldn’t it be better if there were a few more people helping out?

Marketing Is Not A Person

Inside your own business, think about the numerous people responsible for direct contact with your clients, with key decision-makers: are they all saying the right things, the same things, about the business? And with what degree of enthusiasm or lacklustre detachment?

You also have other ‘back room’ employees in contact with your clients’ counterparts, and occasionally perhaps local authorities, licensing bodies, suppliers, professional trade bodies, the taxman, local and specialist professional media – don’t think this is unimportant. Every contact point at every level influences external perception of your business and what it’s like to do business with you: how the phones are answered; how emails are worded; accuracy and timing of the response to questions; timely and accurate billing; how problems are handled – do people take responsibility or play the blame game? As a start point, it’s why you’re (usually) all smartly dressed and presentable for business meetings – to project a good image. Everything else is simply an extension of this.

Marketing’s ‘New Normal’

These days, a wider appreciation of Marketing should be part of a successful company’s DNA, woven in to its very fabric. In the new “always on” digital-era business environment, it’s more a state of mind, a company culture, not restricted to people who have the word in their job title.

Supporting the company’s digital and social media marketing doesn’t require anyone to spend large amounts of time on it, start writing their own engaging content or become a social media influencer with a multitude of followers. A fuller commitment to the company’s business aims can start with as little as a Click now and again on a LinkedIn Update ‘Share’ or ‘Like’ buttons, or a Twitter re-tweet or a ‘Like.’ To do nothing is to gaze out of the window.

Crowdfunding does more than raise money

Posted on November 22, 2018November 23, 2018 by Clive Reffell

I was recently asked about crowdfunding by the founder of a startup business that makes a range of non-alcoholic wine. There was nothing confidential in my reply, so I thought I’d share it with you.

You’re absolutely right that crowdfunding can be a more time consuming way to raise money compared to perhaps a VC investment or an angel investor. Yet there are other benefits that go way beyond the money it raises.

For example, VCs were queueing up to invest in Chapel Down (the celebrated English sparkling wine maker) when in 2014 they launched their equity crowdfunding campaign. Beyond raising £3.9m in three weeks, their CEO Frazer Thompson told me that crowdfunding had generated 1,500 brand advocates who would spread positive word-of-mouth, buy Chapel Down products at every gift-giving opportunity, and create sampling opportunities by stocking their wines (now beers as well since they built a brewery with some of the money they raised, and gin too) both at home and in their company drinks cabinets. Priceless!

Crowdfunding creates a virtuous circle whereby customers can become shareholders and shareholders become customers. I’m caught up in it myself as an investor in a craft brewery and a gin maker. If “my brands” are available, why drink others? Shareholders catapult themselves right up the brand loyalty ladder.

Hop Stuff Brewery started five years ago when it raised £58,000 through offering 34% of equity. It’s now valued at over £25m, with products stocked in Wetherspoons (which encourages lower than regular cost product trial), Tesco and Majestic Wine; it has a growing chain of beer and pizza outlets; and international sales and franchise brewing agreements. Hundreds of their 1,000+ investors from three rounds of crowdfunding on Crowdcube attended an “Investor Fiesta” event at their new brewery back in August.

A network of investors can be used for research purposes and to ask for ad hoc assistance such as help recruit staff, recommend suppliers, volunteer their own services, and so on. At the Hop Stuff event I heard a fellow investor volunteer to use his contacts to help sort out supplies of CO2, which if you remember was in short supply in the summer.

Even if it’s not a main aim of the crowdfunding, it could find you an angel investor. This happened to some people I know who started a business making tissues from bamboo. To begin with, all they wanted was an initial £10,000 of orders through rewards crowdfunding to provide validation they weren’t wasting their time. A backer was impressed with what he saw and stepped forward to invest, which allowed the founders to greatly speed up product development and company growth. So do eveything as professionally as possible.

They were a top-seller on Amazon very quickly. Within three years the company founders raised £500,000 in October 2018 for 10% equity on the Seedrs crowdfunding platform – they had a business valued at £5m!

Their latest news is The Cheeky Panda tissues are now stocked in Tesco and Morrisons; in the summer they signed a £1m corporate investment deal that valued them at £20m; and right now they are running a second round of equity crowdfunding for existing investors in which they are offering 5% for £1m.

Good crowdfunding is also good marketing. I call it an ultimate direct marketing campaign. There’s a start date, an end date, lots to do, and if you fail to hit target you don’t raise any money. Naturally there are risks, though by breaking a crowdfunding campaign down in to component parts each potential risk can be addressed and minimised. I’ve created a Seven Stage Assessment to check if a business is ready to start crowdfunding, and identify areas that need to be addressed before going public.

My approach is more from a marketing angle, since that’s what I’ve always done. I am not a finance expert and not qualified to give financial advice. Though I can provide an experienced layman’s assessment on how appealing any offer may be to the public. I do have a post-grad diploma from the Institute of Direct and Digital Marketing and a Professional Diploma in Management from the Open University Business School.

One vital tip is that crowdfunding should not begin until you have done enough personal pre-selling for 30% of the financial target to fly in to your crowdfunding campaign within the very first few days. This applies whether you’re trying to generate product orders or offering equity. This gives immense confidence to other backers who don’t know and haven’t met you, and creates valuable momentum. So if you have a target of £200,000 your pre-selling should reach a guaranteed support level of £60,000 in the bag before you start crowdfunding in the public eye (ideally more to allow for dropouts).

Early success is newsworthy and hard-working PR will generate media coverage to add to your early momentum. On the other hand, crowdfunding without pre-selling is like shovelling quicksand – hard work and you get nowhere.

How much it costs and how long it will take depend on:

how well your business rates against my Seven Stage Assessment
how much work has to be done to become investment-ready
of that, what can be done internally and how much has to be outsourced
including how enthusiastic and good you are at using social media – and “it’s ok, my kids use Facebook, they can help” isn’t good enough
success rate of using PR to secure media coverage
how long it takes to drum up support to reach the first 30% of your target.

If you have no social media networks to drive people to your crowdfunding project it may first require months of work to build some. Or months to accumulate impressive media coverage you’ll be able to refer to, or both, ideally.

Outsourcing support and input can even begin with the pitch document. A 30-chart deck may be very thorough but it’s too much for a potential equity investor to wade through with enthusiasm. Most look for the first reason they can give themselves as to why not to invest so they can move on to the next opportunity. Simply having to spend too long to get a feel of an opportunity is a good enough reason to discard it right away.

Don’t forget the taxman. Many retail investors prefer businesses to be registered with HMRC under EIS and SEIS agreements. These Enterprise Investment Schemes allow tax-paying investors to claim valuable rebates of up to 50% of the cost of their investment, and shelter capital gains from CGT. Under SEIS a company founder can invest up to £100,000 in their own business and claim a refund. Make sure you understand and take advantage of these benefits for yourself and your backers.

To close, what you see online when people and organisations run crowfdfunding campaigns is like the tip of an iceberg visible above the waterline. Invisible under the water is a vast amount of planning and preparation, and a fair amount of stress. It’s not impossible to run a crowdfunding campaign alone if you’re tough and resiliant enough, though most people need some help and support, be it technical or emotional or anything else. This comes either from a team of willing supporters who between them provide all the necessary skills required to achieve your success, or you need a budget. Most times it’s a bit of both. If you want to talk about your ideas that could transform your life please get in touch, [email protected].

How Crowdfunding is Changing Business

Posted on August 26, 2018August 28, 2018 by Clive Reffell

For many startup entrepreneurs (and d-i-y investors who back them) the most significant form of modern day crowdsourcing is crowdfunding. Rather than trying to impress a single backer to support a business idea, perhaps through chasing a grant or bank loan, or by catching the attention of an elusive angel investor, crowdfunding has decentralized the process and enables business startups to ask crowds of people directly – some of whom they know and many they don’t – to each provide a relatively small level of support. It also builds communities of followers and supporters, where customers become investors and investors become customers in a virtuous circle.

Favourable “light touch” treatment of equity crowdfunding (where investors pay for a slice of ownership of a business, and accept the risk that it may fail) by the financial regulators allowed the UK to emerge as the world’s market leader. Crowdcube was one of the first equity platforms to appear, in 2011, and it recently announced a total figure of more than £500 million invested so far in 700 funding rounds. The banking app Revolut and the Scottish brewery Brewdog, both currently worth over £1 billion, launched through Crowdcube.

Although some of the startups supported by crowds of sometimes relatively unsophisticated backers might be mocked by professional investors for some fanciful financial forecasts, many disruptive and challenger brands have emerged whose impact on established business sectors often far outweighs their market share or company valuations. Being new can mean a fresh approach unbound by a legacy of the past, even though a lack of a track record makes it hard to interest traditional investors at the beginning.

Here are examples in three business sectors where challenger brands used the power of crowds and are disrupting the status quo.

Banking
London-based Revolut, the UK’s fastest growing fintech company, ran a crowdfunding campaign as recently as 2016 to raise £1m and get started. Crowdfunding was also good marketing for them as it generated a core crowd of hundreds of investors who would become keen customers and brand ambassadors.

Revolut’s CEO and co-founder Nikolay Storonsky

The co-founders’ business idea came from their personal frustration with exchange rate markups, inexplicable foreign transaction fees and the overall hassle of managing a bank account abroad.

Today, Revolut provides over two million customers (two million customers acquired in two years!) with a debit card allowing the holders to spend money in 150 currencies with no fees. They estimate they have saved their customers over £560m in traditional banking fees, and in 2018 raised $250m through corporate investment which valued the business at $1.7bn (£1.2bn).

Brands like Revolut and fellow banking newcomer Monzo are definitely shaking up the traditional banks and changing customer expectations. The technology was there, but the existing high street banks still provided us all with slower, less sophisticated and more expensive services. With us all the way, are they?

Brewing
Behind Brewdog which is now a unicorn startup valued at over £1bn, there are many smaller craft brewers that continue to launch with modest funding and provide UK drinkers with a vast choice of beers and ales made with hands-on quality control and finer ingredients than high volume mass-market brands can access in sufficient volume.

An example is the fast growing Hop Stuff Brewery in south east London. City finance professional James Yeomans found he enjoyed home-brewing more than his time spent in the office and became determined to take it further. In 2013, without any commercial brewing experience – but he could talk “money” – he used equity crowdfunding through Crowdcube to raise £58,000 in exchange for 34% ownership of his startup craft beer brewery.

The business grew, and alongside attracting corporate investments it ran a second round of equity crowdfunding that closed in January 2017, and then a third smaller one in early 2018. Although corporate investors were by now queuing up for a slice of the business and crowdfunding was unnecessary for purely financial reasons, crowdfunding has provided Hop Stuff with a dedicated following of over a thousand supporters happy to perform unofficial Brand Ambassador roles. They influence people to sample the brewery’s products through positive word-of-mouth, and ask pubs and bars where they drink to stock them.

Hop Stuff is currently opening a number of its own “beer and pizza” bars under the Taproom brand, filling a global order book and signing overseas franchise brewing agreements. Compare this to the rest of the UK beer trade: the British Beer and Pub Association (BBPA) recently reported annual sales were 1.7% down, and in August 2018 the BBC reported UK pubs are closing at a rate of 18 a week. Hop Stuff Brewery is certainly bucking the trend, has just moved to larger brewing premises, and five years after launching with £58,000 raised through equity crowdfunding it is valued at over £25 million.

At an invite-only event for his crowdfunding investors in August 2018, founder James Yeomans announced that packaged Hop Stuff Brewery products will soon be on the shelves in London branches of Tesco, Oddbins and Majestic Wine.

Grocery items
Bamboo is a fast-growing sustainable product with four growth cycles a year. Tissues made from bamboo rather than paper are naturally stronger, softer and more hygienic. They can be made with a 65% smaller carbon footprint.

Who created and introduced this breakthrough eco-friendly product to the UK? Was it corporate giants Kimberly-Clark or Procter & Gamble that own market-leading worldwide tissue brands? No, it was a pair of UK holidaymakers who returned home from China, researched possibilities and wrote a business plan to utilise abundant supplies of unwanted surplus bamboo they had seen being left to rot.

A modest reward crowdfunding project on the Crowdfunder UK platform with a target to generate £10,000 of orders gained the attention of a crowd of early adopters and, by chance, an angel investor. Within three years the founders of The Cheeky Panda tissue company ran an equity crowdfunding campaign with Seedrs that raised £500,000 and valued their business at £5m. The brand is a top seller on Amazon.

So even in the high-volume fmcg sector (fast moving consumer goods) dominated by massive brands that are supported with multi-million £ advertising budgets, crowdfunding – the crowdsourcing of both money and a community of supporters – enables entrepreneurs to introduce innovative products and disrupt existing markets.

If you are considering crowdfunding as a means to launch a startup, or maybe to grow an existing business, I can provide you with independent crowdfunding advice and hands-on support. I have no ties to any particular crowdfunding platforms. Please email me, [email protected]. Let’s discuss your ideas and set about building them in to a plan of action.

10 Tips on Reward Crowdfunding from a Tech Startup

Posted on July 20, 2018July 22, 2018 by Clive Reffell

Hribarcain is a newly founded UK technology company that was launched on the crowdfunding platform Kickstarter in 2016. After starting in a small design studio in Bristol their first product launch was “Magno, The World’s First Magnetically Controlled Pencil.” They then developed a range of titanium pens and expanded internationally to provide products to thousands of customers worldwide, raising over £250,000 in revenue. As an SME marketing and crowdfunding specialist I was keen to meet the company founders at a recent networking event and hear more of their story.

Co-founders Ashley Hribar-Green and Matthew Aston Cain are British entrepreneurs with a wealth of experience in product design engineering. After working for one of the largest technology companies in the world (Dyson), Ashley and Matthew launched Hribarcain to pursue their dream of designing products that challenge convention as a result of ground breaking innovation. In this case it began with a range of magnetically controlled propelling pencils with a subsequent brand extension in to pens.

Rewards crowdfunding allowed Hribarcain to promote their products direct to end-user buyers without first needing retail distribution agreements. They also used Indiegogo in 2018 for a campaign with US dollar pricing, whereas their Kickstarter campaigns have been priced in UK pounds.

Matthew already had previous experience from using reward crowdfunding on Kickstarter to generate orders for his range of Astoncain minimalist watches with top quality components and functions at a reasonable price. At a recent networking event in London organised by Masterclass Crowdfunding, he happily shared 10 top tips based on his seven years’ experience of using reward crowdfunding.

1. Have a clear and concise video that runs under 2 minutes – it’s your business card. This is his advice after sometimes using longer running videos.

2. Advertising – use some! Let people know you’re crowdfunding

3. At the close of the project don’t simply just fulfill the reward item orders, up-sell to the buyers. In Magno’s experience it can add a further 15% sales income

4. Make your pricing attractive, reduce it to create urgency within the limited time period of your crowdfunding project, maybe to 50% of RRP

5. Possess a clearly defined USP (Unique Selling Proposition) to stand out from competitors

6. Use quality photography in your crowdfunding project. It will help to enhance the image of your product or service and reassure people you’re serious about what you’re offering them

7. Only use quality, reliable manufacturers who won’t cut corners and reduce the value of your items

8. Price in a minimum 50% margin to allow for mistakes and to afford some marketing (see Point 2)

9. Consider fulfillment delivery costs right at the start of selecting reward items and maybe opt for smaller, lighter ones, or at least smaller packaging to meet postal rate sizes

10. Find other crowdfunding project owners who have complementary products, such as matching up pen makers and notebook suppliers, or maybe cooler boxes and food and drink providers, and agree to co-promote each other’s products to your respective networks.

All of these are great pieces of advice, though there’s also a lot more to consider. If you are considering using reward crowdfunding yourself then please get in touch via [email protected] for us to meet, either in person in London or maybe on Skype, and discuss your ideas and how to effectively plan for success. You can also follow me on Twitter, @Cliveref.